You can track your order anytime using the tracking link in your confirmation email or by visiting our Order Tracking page.

If you haven't received your confirmation email or the tracking page doesn’t show updates, please contact us and we’ll provide you with the latest update on your order.

Submit a Request

If you haven’t received order confirmation within 1 hour after placing your order, please contact us so we can verify your order details and resend the confirmation.

📌 Note: Sometimes confirmation emails land in the "Spam" or "Promotions" folder of your inbox — please check there first (or check any alternative email inboxes you may have used).

Submit a Request

If your order hasn’t shipped yet, we can update your shipping address. Please contact us immediately and provide the new shipping address.

📝 e.g., 123 Main Street, Apt. 1, Anytown, CA 91234 USA

📌 Note: Once your order has been dispatched, unfortunately we’re no longer able to change the address.

Submit a Request

If your order hasn’t shipped yet, we can help you modify it. Please contact us immediately and include the following information:

📝 Substitute artwork, artist, item size or model. If you order has multiple items, please specify which particular item(s) you would like to modify.

📌 Note: If your order has already shipped, you can request an exchange after returning your item(s).

Submit a Request

If your order hasn’t shipped yet, we can help you modify it. Please contact us immediately and let us know which item(s) you would like to add or remove from your order.

📌 Note: If your order has already shipped, you can request an exchange after returning your item(s).

Submit a Request

If your order hasn’t shipped yet, we can cancel it for you. Please contact us immediately and submit your request.

📌 Note: If the order has already shipped, cancellation is no longer possible. Instead, you can request an exchange or return after receiving your item(s).

Submit a Request

Don’t worry — we’ll make this right. Please contact us and include a clear daylight photo of the item showing the defect.

Submit a request

We’re sorry for the mix-up and will fix it quickly. Please contact us and provide the following:

📸 A clear daylight photo of the item.
📸 If it's a phone case, please also include a photo of the inner side of the case (where the model name is printed).

Submit a request

No problem — we’ll help sort this out. First, double-check your order confirmation to ensure you selected the correct case for your specific phone model. If the model selection is correct, please contact us and include the following:

📸 A photo of your phone inside the case showing the size difference
📸 A screenshot of your phone's "About" page to confirm its model (you can find it in your phone's "Settings" menu).

📌 Note: If you ordered the wrong case size, please see our Returns & Refunds section for detailed steps on how to request an exchange.

Submit a request

We want your accessories to work seamlessly. Please ensure the magnet is properly aligned between the case's outer shell and the silicone layer, and that you’re using a genuine MagSafe charger or accessory. If you’re still experiencing a weak connection, please contact us for further assistance.

📸 To better assist you, please send us a short video showing the issue and a photo confirming the magnet placement.

Submit a request

We’ll help you get this resolved. First, compare the phone model in your device settings with the one listed on your order confirmation. If they match but the buttons still don’t function correctly, please contact us so we can assist with a replacement.

📸 To better assist you, please send us a short video showing the issue and a screenshot of your phone's ""About"" page to confirm its model. You can find it in 'Settings'.

📌 Note: If you ordered the wrong case size, please see our Returns & Refunds section for detailed steps on how to request an exchange.

Submit a request

We’re here to help. Color fading can sometimes happen due to improper cleaning methods or prolonged sun exposure. If your order was placed less than one year ago, it is covered by our 12-month warranty policy, and we are happy to send a replacement.

Please contact us and include clear photos of the case so we can review the issue and assist you with the replacement.

Submit a request

All items are covered by our 1 year warranty against manufacturing defects and color fading. If you believe your product is faulty, please contact us and include clear photos of the case. We will review the issue and assist you with the replacement.

Submit a request

Yes. Please contact us and we’ll email you the instructions. Please include the following information:

📝 Substitute artwork, artist, item size or model. If you order has multiple items, please specify which particular item(s) you would like to exchange.

📌 Note: Exchanges must be requested within 30 days of delivery. Items should be returned in their original condition, and customers are responsible for return shipping costs.

Submit a request

Most definitely. Please contact us and include a clear daylight photo of the item showing the defect and we will arrange a replacement.

Submit a request

Please contact us and we’ll email you the instructions.

📌 Note: Returns must be requested within 30 days of delivery. Items should be returned in their original condition, and customers are responsible for return shipping costs.

Submit a request

In order to speed up the process, please contact us and provide the proof of shipping for your returned item(s).

📌 Note: For a replacement, production and shipping of a new item typically takes 2-3 business days. You’ll get a confirmation email with tracking details as soon as it’s on the way.
📌 Note: For a refund, you can typically expect to see the funds on your account within 5 business days, though the exact time may vary depending on your bank or payment provider.

Submit a request